We don't have an actual number. I think you can probably get that from Veterans Affairs Canada. But I think what's important here is that, yes, this is one of the biggest issues of complaint we have received now in our front line. It has to do with turnaround times and the time it takes for an application to be resolved. We certainly appreciate that Veterans Affairs Canada may have a standard for service. But if they cannot meet that standard, at least people who are applying for benefits should be informed that it is such a situation. I think that's an important aspect, because then you create expectations that you will be delivered a service within 16 weeks when, in fact, it may be at 24 weeks. The important part is for the people to know that this is right now the reality and that it's going to take that long for your application to be looked at.
On February 27th, 2018. See this statement in context.