I'll be absolutely honest with you. I think the biggest issue is that nobody likes a lot of change at once. On the upside, we are putting forth a lot more money, more programming, and more services than they've seen in a long time. It's a lot. It can be overwhelming for some of them. We find that the town halls are the most effective way of telling the narrative. One thing that I concluded in Gagetown was that it's tough, because you're not telling a simple story and it's not a one-size-fits-all approach anymore. We know that, which is why all parties in Parliament came to the conclusion, along with the legion and other groups, that the Pension Act had to change, and the new Veterans Charter came into place. We know now that we have a much better understanding of the challenges, both mental and physical, especially mental nowadays, that veterans face, the need for vocational rehab, the need for stronger programs and services. Now we also have the ability to tailor those to the individual needs of every veteran, which means that in response to a complex question you have a complex solution, which makes for a complex story. Politically it's not as easy to tell that tale, but it's necessary; and when you tell it that way, they get it.
On March 20th, 2018. See this statement in context.