That is a tough question. We are attempting to change the culture. From the time I was appointed minister—I think it was one or two days afterwards—the deputy and I went right to Charlottetown to speak to the bulk of the employees who would work at VAC and who would be in Charlottetown. We said that we did want to change the culture there. As I had described in my opening remarks, it was a “pull” culture that really left it to the veterans to find what programs and services were available to them. We did want to create what we call a “push” culture. In other words, we're going to tell you everything that you should be entitled to, and we'll do that in a pleasant and effective way.
I think I told this committee before that I am impatient by nature, and let me tell you that in the town halls we have been doing across the country since the beginning of January—and we just got back from Edmonton where we did five meetings in total and two full town halls—there is nothing that will hold your feet to the fire, with all due respect to this committee, than having a veteran stand at a mike and tell you, “I'm not getting the services I need.”