Thank you very much.
Thank you for your service, and I mean everyone, because when someone serves, the family serves, and that's evident again today. I thank you sincerely. I feel so much hurt.
The objective here is to try to pinpoint areas we can improve on and really zero in on, so I have three very quick questions, and you can answer, I guess.
The first one would be—and again we have no time—but what could we have done for your brother? What could we have done? What do you feel is the key thing we could have done better?