I think I would build on what you have just been talking about. One of the things that I noticed in my work for that and work on Métis personnel case files is the difference between the immediate post-war period in terms of VA services and what happens as Veterans Affairs becomes more bureaucratic and less veteran-centric in the 1960s and 1970s. As the service became poor, harder, and mean-spirited, it got much more difficult for veterans. If you could tap into the passion, the commitment, and the dedication of people like Mr. Lafontaine and hire people for Veterans Affairs who have that cultural sensitivity and understanding, I think you would go a huge distance to help close some of those gaps to communication.
On May 8th, 2018. See this statement in context.