I think there's a lack of imagination. From listening to what was going on, I believe that nobody should leave their basic military qualification without a My VAC Account. It should be a module right at basic training, and they should get that interaction going right when they graduate basic training and then get a module every time they go up the ladder in a different part of their leadership training. That would be like five different modules, the last being chief warrant officer, where you would be directing process down everybody else with VAC, and DND, and the Canadian Forces. You'd have what they call cradle-to-grave interaction from the minute a person joins, gets My VAC Account, interacts, gets all the information coming by email right through to the day he retires, knowing all the updates that are happening at Veterans Affairs Canada as they happen. The cost of that would be negligible. It could be done like that.
When it comes to, as you mentioned, having VAC, I say take a partnership role, definitely, in the out stream, because of what's been going on. We can't overlook what's been going on with the JPSU as it is right now. There were a of mistakes made, a lot of damage done, a lot of hurt people out there—injured people—who are there because of this unit. I thought, if they're going out to civilian street, then they should have their VAC person right there, and if DND and Canadian Armed Forces gets a little bit over the top, pushing these people, then the Veterans Affairs Canada person with the authority can pull them back a little bit and say, “No, this guys stays in until this is done. He's going to stay until this is done, and that's it.”
