Okay.
Thank you very much for your appearance today, and for your testimony. I want to echo the comments of my colleagues and thank you all very much for your service to our country.
As a committee, we're committed to taking your information and trying to improve things. I know there's a commitment on all sides to do that. While I hear frustration in your voice, please know that we're working to try to make things better.
I'd like to start by asking Ms. Gilmore and Mr. Mitic a question.
I recognize that you have a young family, two daughters as you said. I really appreciate your comment, Ms. Gilmore, and the concrete example of having email access with your case worker, with somebody you can actually relate to and communicate with easily. That's a really good, specific example of something that seems really easy, which we should be able to fix.
I presume that when you do have personal contact with a case worker or a person, you're dealt with appropriately. Would you agree with that? Would you agree that it's not the people who are the problem but the system?