I'll give you an opportunity to answer a few of my first questions.
Specifically, you talked about the challenges with serving personnel, but just to clarify their process, once their file goes in, it's treated no differently from that of any other vet who puts their application in. Also, on the appeal process, so many are getting turned over once they get into the appeal process. What are you doing to fix that? Obviously something is being adjudicated incorrectly, you know, if it goes to the appeal and they're saying that it was judged incorrectly.
To go back to recruiting vets, can you explain at the tail end of this, if you have time, what your process is and how you are currently going out to try to recruit more veterans into the department itself?