We're trying to do process renewal and to ask what we stop doing to make it better, and also, how we can digitize.
Thirty-seven per cent of all of our claims are hearing and tinnitus. We're trying to figure out how we digitize that, from the audiogram right into the system. Can we make that digital and handle that 37%, so it's all done electronically to the degree that we can, mindful that some veterans don't want to go digital?