We are reducing the wait times with every phase of this digitization march that we've been on. We're on phase five of digitization. When we did the disability top-up back in 2016, we did it digitally. When we went to the earnings loss benefit of 90%, we did it digitally. When we implemented the career transition service education and training benefit, we did it digitally.
The big step was the pension for life. All of that was foreshadowed by the advent of the My VAC Account. Every one of these steps has made us a little bit more efficient. That's why we're getting up to 5,000 decisions a month.
The next step is huge. We've created an innovation hub in the department. We brought in the same kind of masterful talented people who helped us land the pension for life in 15 months. We transitioned 80,000 folks to a digital platform, and it was pretty quiet.
We're trying to take that same kind of group of talented individuals and say, "We want to leverage artificial intelligence. Let's try hearing and tinnitus first and get to this turbo vet in order to accelerate decisions on the most simplified things”.
That team is working together now. Whether it be My VAC Account or disability, all of those things are done digitally to accelerate decision-making. The next step is how we leverage AI. We're working towards a pilot project in order to figure out how your audiogram is accepted digitally. Someone looks at it for approval and it goes out the door.
That's the next step. That's 37% of our business. It may not be all 37%, but it's a lot of it.