Last week, I was at the Veterans Appeal and Review Board, and what I saw really struck me. The same person was filing different complaints or, rather, different applications for review. As I listened to him, it sounded as though he had been asked to submit the same report umpteen times. I have a problem with that. Logically, things should be a wee bit more advanced than that.
You answered my initial question quite well. However, it's difficult for a veteran who has experienced trauma and is suffering from post-traumatic stress to return to the country and have to sit down and prepare a claim. I know there are people in your department and in community centres who can help with that, but wouldn't integrating the systems save these people some trouble?