You're right. I've been here and talked about this before. You all know I'm quite frustrated about this. The volumes have gone through the roof, but it's not an excuse. How can we do it? As I've said to this committee before, adding people is one solution but it's not the solution.
We're working hard on maximizing the use of the My VAC Account and technology. We've brought in new electronic tools. We currently have an innovation hub looking at our process. The first one we're looking at is hearing and tinnitus. They need an audiogram. How can you go from an audiogram, have the system read the audiogram, equate that to a level of disability and then question whether it's related to your service or not? We're exploring using AI to help us in that area. If we could get there, as the deputy said, that's 37%. You'll never get fully 37%—let's not kid ourselves—but probably 25%—let's be reasonable—could be automatic. Then you take your resources and you reinvest them in the other areas of your business.
We're not ignoring the other areas of the business, because for me, mental health is extremely important. How do we facilitate that? Especially we're approving mental health at about 97% on first applications. How can we remove all the barriers and make them faster?
I have to stop because my time is up.