Not necessarily, because there is legislation that dictates how far I can go, and our resources for that are based on that legislation. My default is always care, compassion and respect. In service delivery, my colleague in policy sometimes gives me a hard time because I tend to want to push that as far as I can, because we need to remember that the people who work on the front line in service delivery deal with the veteran day in day out.
On February 27th, 2020. See this statement in context.