There is a checklist, but it's more for the applicant at this point. We took to heart what the ombudsman said. I discussed it with the service excellence advisory group yesterday. It's about looking at those applications right away. That's the trouble. We have such an influx, such a volume of applications that by the time we get to review them and make sure that everything is available, sometimes we're well into the time period.
We haven't done it yet, but we're going to dedicate some clerical staff to go through the checklist, similar to what the Royal Canadian Legion does, make sure and then, in a very compassionate way, reach out to those individuals and say we can't proceed with their application until we have additional information or that they forgot to sign it.
A lot of our resources are used chasing people down. As Michel mentioned earlier, they're on vacation, or they're not answering their phone for whatever reason and we can't get that information. I would much rather be able to send the applications back to them, send them a letter, or communicate with them electronically if that's how they've chosen to be contacted, and then say the clock is not ticking until we have that information from them.