Thanks for coming.
My first question will be for the Veterans Review and Appeal Board.
One of the things that has come up from feedback that has been coming in to me is that a lot of files that are being processed—obviously we are here to deal with the backlog—are taking weeks well past the 16-week standard and, in some cases, years, yet when that file or claim comes to you, your success rate or your determination a lot of the time is saying that it's the wrong claim, the wrong adjudication or determination, and it gets turned over.
I acknowledge that you said that there is more favourable.... The standard is sort of changing, but I find it somewhat disheartening that it's taking weeks or months when they come up with the wrong decision for it to get to you guys to turn that around.
What is the base concern there? Why is that happening?