Can you tell me realistically, when a case manager comes on, when you look at how complicated and how convoluted the services are, and they're constantly changing, what is a realistic time frame for that individual to get the basic training they would need, and what kinds of tools are available to them? From what you say, the case managers who are already serving are already overwhelmed. Is there an opportunity to interact with each other so they can get the support they need for the questions they have? Where would you go for answers to those questions?
On March 12th, 2020. See this statement in context.