My own disclosure is that I come from a municipal environment. If there's one thing I've learned about the federal bureaucracy, in a problem like this it's like squeezing a stress ball. Even in our own organization we do this—it's like squeezing. You put this pressure on and something pops out where you didn't quite expect it. That's the impact of these positive changes that are being done and with getting more information.
We go out and tell veterans not to wait if they have a bad knee. We tell them to apply now because 10 years from now they don't know where their colleagues are going to be. This is an evidentiary process.
All we can offer is.... We have a very small piece of the pie. We think there's an opportunity for us to help with those departmental reviews if we can convince veterans of two things: We will give them the same result and outcome they can consistently get from Veterans Affairs, and we can do it faster.
If we can take those 4,000 and do something to move those off the pile, I'll leave it to those more deeply involved in it to tell me how to deal with the other 40,000. We think we have a small piece of the pie and we think if we can continue to get better at what we do, we can help with that problem.