I guess it's important to remember that we hear 5% of the overall cases, so a good news story is that the claims of 95% of the people who apply to VAC accept its decision at some level. Whether they are satisfied, I can't speak to, but they accept it.
Then we get that 5%. Yes, our favourability rates are going up as well, and they are going up partly because we are applying the same favourable rules that VAC is applying, but they come to us for a couple of reasons. The primary reason is that they're missing some evidentiary component. Often the only way that can be supplied is through the voice of the veteran.
There is no better system than that. I wish there were, but you have to come and tell your story. Yes, there are mistakes. This is a people business; there will always be mistakes. Adjudicators make mistakes. They maybe apply a policy in a different way than we might apply it, but the primary reason is new evidence.