Thank you. I think that's an important part.
I was also really amazed by the current caseloads that you talked about, which are up to 66 people per case manager. We saw in the March 2019 audit that the ratio the ministry put forward was 36:1, which is still significantly more than the 25. When I look at these numbers, do you know if 36 is the average? Are you seeing something different in the actual number of workers?