Thank you.
Ms. Vaillancourt, the bulk of your presentation focused on case managers—and fair enough. I understand that the ratio grew to the point where, in 2015-16, it became necessary to make a commitment to change that. I hear you saying that that commitment hasn't been fulfilled, but the fact is the problem grew in 2015-16 to the point where it was necessary.
If we focus on the backlog, it is in the adjudication and determination of the entitlement of the veteran. Once that adjudication is determined, then it goes to the case manager to guide the veteran along. My question for you is this. I appreciate your focus on the case managers and I appreciate that there's a problem there, but what about the disability adjudicators? What about the people who have the pile of paper that's sitting there longer than 16 weeks? Can you give me some sense of what challenges they're facing? What are the staffing levels there, and what has been the change there? My sense—and please correct me if I'm wrong—is that the bottleneck is there; it's not the case managers.