What I would say is that the complaints we get represent a small fraction of what we think is out there. For a veteran, they have to come to us after they've gone through an initial decision at VAC, an appeal at VAC, a second appeal at VAC, and then if they have any fight left in them, they come and see us to help them. What we see is just the tip of the iceberg of what we think is really the situation.
On February 17th, 2021. See this statement in context.