Thank you, Mr. Samson. I do see progress. I do.
Just recently an email came in on the My VAC Account where you could order a book that would have your name at the top of it and that would explain the services available to you. Seeing as I've been out 15 years, I pretty much know the services I have, but for people getting out now or in the future, if they're made aware that they can order that booklet specifically for them, that would help with the services.
I've been wearing a brace on my left knee since 2004. I have a knee pension under the first Pension Act. I receive a monthly payment for it. Just last month I finally became aware of a clothing allowance I could ask for. Sometimes my pants are too tight and I have to cut them, or they wear out prematurely. I have extra costs involved with being respectful and dressing properly.
I found out just last month about the allowance. I asked the lady at VAC why somebody at VAC didn't say, “Mr. Cameron is wearing a brace, and I see that he doesn't have that allowance. Maybe we should reach out to him to see if he needs that allowance.” That's just a small example. That's a trivial example, based on some of the things I've heard that veterans with claims are needing.
To answer your question, I guess it would be more reaching out from the department to make sure they're taking care of the veteran after he's released and he's on his own.