Great, thank you.
Dr. MacKinnon, you mentioned the need for more case managers, and I hear so often from veterans, “I had such a good case manager” at some point in time. I couldn't agree more with you. That's absolutely crucial.
I also have heard from case managers that their role right now as it stands is in the middle. They're between a hierarchy above them who give them directives, and then they have the veterans and their families who have the needs. They get caught in this dynamic. If they had more authority, more education, more understanding and more incentive to stay on long term because they didn't have such a huge caseload and weren't facing dynamics where they really don't have the opportunities to provide the care they want to give to veterans, would that make a difference? How do you see that could be improved?