I would really like to show the trail of how decisions are made, how senior bureaucrats interfere with frontline workers, the burden that's placed on frontline workers, what little time they have to help with their veterans when they're being case-managed. I'd be able to show overall how that culture works.
I would also be able to show a cultural insensitivity to the needs of veterans and their families. For instance, more than 30 different communications went to that department, to Deputy Minister Walter Natynczyk, to Assistant Deputy Minister Bernard Butler and Michel Doiron, and they documented the harm that was being done to myself, my son and my wife. Never once after those 30 emails was there an email or a letter that came back and said, “I'm sorry to hear you guys are hurting.” There was never an acknowledgement of that suffering.
I think that culture pervades the entire department from the senior bureaucracy that has really lost touch with what it means to care for veterans and families. Then, unfortunately, they allow personal bias against someone such as me who criticized them, to take retaliation against the veteran or the family.