Thank you, Mr. Chair.
Minister, you've come before this committee on several occasions and have been transparent on every occasion, supported by our most senior public servants at Veterans Affairs. It's clear that the effort has been there to achieve necessary improvements. The challenges have been acknowledged. The problems are being confronted head-on.
I think Canadians are looking for this committee to get as clear as possible a sense not only of what the improvements are but also of what additional measures are being taken. You've given us some indication of that.
I'm wondering if you can provide some additional detail on how, over the course of a year, Veterans Affairs public servants are working through a pandemic, as well as how the overall department and its team are functioning. What are the challenges as you and your department try to get this wait-list down as much as possible?