I could spend all day talking. As I said in my opening statement, in the late nineties up to probably about 2010, we had results of PTSD claims within literally six weeks. Please have the government and VAC tell me why, when you could do it back then, it now takes 18 months or longer to process claims.
Why was it so easy to get claims accepted back then? Why do we now have lay people often overruling professionals? Why? I don't understand this. My veterans don't understand this. We know it was better. What have you all done that has made it so much worse? I don't get it. It kills me. It kills me when I have to listen to a veteran crying on the phone because he's been disbelieved. What do I do with that?
I mean, that's where we're at. We've done better. VAC has done better but not anymore. I want it changed. Make it the way it was, please.