Thank you, Mr. Chair.
I'm listening to the discussions and I find them very informative.
In my opinion, the employees at Veterans Affairs Canada aren't the issue at all. I have no quarrel with them. I'm a former manager. Throughout my career, my job was to make decisions and choices, but more importantly, to take responsibility for the cost and the results.
I can see that Veterans Affairs Canada isn't achieving the desired results at this time. I don't think that this is about money. The money seems to be more or less there. There seems to be enough staff. There's a specific issue with respect to French. Given what we said earlier, I'll keep driving the point home, clearly. The issue, for me, is the political will, the path to take. The issue may be structural, in short.
Mr. Passey, I'd like to hear what you have to say. Based on your experience in this area, what should be done to change this? Is it necessary to start from scratch? What do you think should be done?