Thank you, Mr. Chair.
I just want to point out that the Parliamentary Budget Officer did indicate that the best way to deal with some of these significant challenges in the backlog is to hire more people. What we keep hearing from veterans and caregivers repeatedly is that when they call, they're not getting the same person to talk to every single time, that one person they trust. When we talk about the services that are provided, if there isn't that one person you trust, who you call and say, “I need help with this,” you don't get to access those services. I just want to put that on the record.
Mr. Hines, I'm going to come to you on this: One of the other things we've heard from caregivers repeatedly is that they would like their own VAC account. They would like to be able to go on, fill out information and get the support they need for themselves and the family around them. I wonder what your thoughts are on that.