The issue is that the entitlements aren't explained properly and that it takes too long to access the benefits. As soon as a military member deals with Veterans Affairs Canada, they should be given a document explaining all the details of the program.
We've been talking about the Australian program for a while now, but the program in Canada is very good. The issue is always the same. There are too many steps and too many people involved before you get to the decision-maker or decision-makers. I think that setting up a 1-800 help line and preparing a good document that explains the process step by step will help support caregivers and families. This must be looked at.
Canada's program is exceptional and it provides many allowances. However, there are too many steps to access the program and too many people involved. The process must be simplified. There should be a handout that explains all the entitlements available and that includes phone numbers that caregivers can call to speak to workers, psychologists and other specialists. This is important.
Give me six months, and I'll develop a program for this. It's very easy.