Thank you.
If I could come to you, Ms. Dell and Ms. Chalmers, I'm a little concerned about your testimony. I just want to make sure I got it right.
What I heard was that you were not sure that there should be standardization, that there's a lack of consensus and that the dogs “are not doing standardized jobs”. However, I've heard from veterans—and you talked about it in your testimony—who can't find a place to live because renters won't accept their service dog. I've talked to veterans who have received service dogs, but didn't get the supports and it fell apart. Sometimes the dog suffers. Sometimes the veteran suffers. I have talked to veterans who have been scammed. They get a dog that they've been told is trained and it is not trained at all.
To me, national standards is a huge part of the solution. If we don't have that.... I understand these are unique jobs. I don't know how we could ever sort of pinpoint it, because the veterans' experiences are so different.
I'm just wondering if you could clarify that for me.