They've experienced challenges before, but it's much more liberal. The Americans with Disabilities Act encompasses different service animals. As you've heard, there are things as outlandish as the use of a parrot, for example. They're much more liberal in that sense.
In Canada, we need an occupational standard to ensure the safety of the public, the safety of the service dog and veteran team, and the safety of the dog itself. Some people enjoy hitting a dog with an umbrella simply because the dog is next to them. Things of that nature must stop. There must be a standard so that people are informed and educated about proper behaviour.
Some people think that Veterans Affairs Canada should be left out of this. That's a valid opinion. However, the department must also be informed and aware of the situation so that it can help veterans.
I agree that we need the support of an independent body that has nothing to do with service dogs and that will take an unbiased look at the situation on behalf of all veterans in Canada.