No, I think we're going to be having the same conversation in the next three, five, seven or 10 years. We have to come to the realization that we've poured millions and millions of dollars and hundreds and hundreds of people into this system, saying we're going to eliminate the backlog. Where's the backlog? It still exists.
I don't know what you need to do to get the point across. Has anyone stopped to look at the process? If bad information and miscommunication are being poured into the front end of the system, you can imagine what the reaction at the back is going to be.
I have empathy for Veterans Affairs Canada, having worked there. They're a great group of people. I'm telling you, these folks are focused on getting it right every day for the veterans, but they're given such a labyrinth to walk through that's so complicated and complex.
I'll give you a quick example: the Veterans Hiring Act. A veteran, a transitioning member, may have an opportunity to be hired by the Government of Canada, but the file bounces back and forth in the department for months at a time and opportunities are lost. We talk about a backlog of files. We need to stop doing that. This is a group of people. These are not files and numbers. Mr. Scott is sitting right here. He's one of these people we're talking about. We're sitting around talking about how much money we can shove into this and how much effort, but we don't stop and give an honest look at the process. We have to get there at some point in time. It's essential.