I can speak only from the board's perspective and tell you that veterans receive decisions in a timely manner, in both English and French.
I completely understand Mr. Thomson's comments and I greatly appreciated Ms. Wagantall's comments.
As a former public servant in the administration of the Canadian Forces with 37 years of experience, I can certainly tell you that, if a letter were to inform people and give them the opportunity to send the information directly to veterans, it would go a long way.