First and foremost, hire more people to process the applications and more adjudicators to look at them and make the decisions.
My claim with regard to my knees has been with the adjudicators for two or three months now and still nothing. When I talked to them I was told it would be possibly 64 more weeks, over a year more, before a decision would be made.
As I said, I just had my knee replaced. It is 64 weeks of not being able to do even the simplest things like shovelling my driveway and cleaning my house properly, because for walking around you need your knees and it's painful.