We don't get them until we get approval from the veteran to have access. Then we have to apply for access, and then Veterans Affairs will.... It takes about a week before we usually see them. Going back to what Ms. Vaillancourt was saying, there should be one system for all of this. Why do we have so many different systems where we have to go to get medical records over here, ask permission, come over here...? It just doesn't make sense when it could be just one system. Clear it all out. It should almost be streamlined as soon as they sign up for service, that their Veterans Affairs medical file is always working and always a cohesive unit. It doesn't make sense that it isn't.
On November 18th, 2020. See this statement in context.