Thank you, Mr. Chair. I want to get right into it.
Madame Vaillancourt, it's hard within five minutes to summarize what's in a 36-page report, so I want to give you the opportunity.... I read the report in its entirety. Several things in it stuck out for me. One thing we've been talking about, and I want to get your opinion on it, is the issue of some suggestions for improvement saying to simplify, simplify, simplify, and to stop using multiple systems.
One thing we're hearing consistently throughout the course of this study is that it's not necessarily the money that is thrown at the problem; it's not necessarily the people who are thrown at the problem; it's the process itself, whether it's an attribution to service within the CAF, the disconnect that exists between VAC and CAF....
The minister often talks about digitization of records and making sure those records are distributed to VAC. I'm wondering whether you can comment on the process system itself and how it can improve, in your opinion.