No, we're not encouraging people to apply for the veterans emergency fund. If their application is in the backlog and it's complete, that's one process. Under the Veterans Well-being Act, people can take treatment after April 1, 2019, on their own dime, and if their claim is favourable, then they will get that reimbursement. From what I'm hearing across the country, the veterans emergency fund is being utilized. It's being utilized more than ever because the approval has been downgraded, or downloaded to the area level. That's good to see.
We're still seeing an increase in benevolent funding from the east coast—not across Canada. As you know, we do a lot benevolent funding and it has not increased because of COVID or...any explanation for the backlog. There is a process in place, but unfortunately, as you had mentioned before, many of our veterans don't have the financial capability to pay for that treatment upfront.
There is a process called the “red zone” process. If a case comes to me on behalf of our service officers, I will take it to adjudication. That claim is normally done within seven to 14 days. There's a concern right now not only with the backlog, but also with reassessments and new first applications. We can't get medical questionnaires completed because of the medical community. They are not seeing people in-house, and neither are the VAC doctors. I just want to say one thing about the medical community. Now that they're reopening, they don't want to fill out Veterans Affairs medical questionnaires; they want to see the patients. The veterans are getting hit double-time here.