I cannot speak of when I retired because I can't remember, but it is a bureaucratic nightmare for any aspect of dealing with VA, more so.... It's hard if you lose a leg, an arm, or any part of your body and then have to deal with that, but it's even harder when your injury is cognitive.
The one thing I can recall—because I have been dealing with VA since 2008 for various injuries—is that when you were denied in some aspect, you were informed verbally, and you could appeal verbally. Now—and I can't tell you as of when—it has changed. It has been burdened with written appeals.
I have one in the process for which I was informed that I need to go the second level of appeal, but that requires me to write that appeal, which is difficult for me. I've been trying to.... Various services or available programs are endless paperwork of my life story because departments don't talk to each other.
I don't qualify for the disability tax credit, but I'm close to 120% disabled. That's a ton of paperwork. I have been attempting to apply for CPP for five years now, but I keep forgetting because it's such a daunting task for me.
It's the same thing with VA. Every department makes life difficult when you're disabled. Nothing is streamlined, and everybody's trying to justify their job.