I believe it could. In our case, we've been very fortunate. We've had two caseworkers, and one of them, I understand, deals with some of the different benefits covered by Blue Cross. The other caseworker deals more with the Veterans Affairs side of things. We've had two, but I never knew who I was going to speak with, because when you call the 1-800 number, you just get whoever answers the phone, and then they refer you to whoever is the most appropriate person. You don't know who that's going to be.
On September 26th, 2024. See this statement in context.