As did the minister, yes. I really appreciated that, because it showed me they cared. In this age of technology, it's easy to pick up the phone and ask someone, “What's your file number?” That's the first thing you have to give, your file number. To have a caseworker take time to come to our home and explain it to me and present a letter stating what we're entitled to now and what we're going to be entitled to when he passes, that went a long way. That showed me that staff really did care.
At other times, I've received phone calls from the other caseworker who's dealing with the VIP and the Blue Cross benefits. For example, I was trying to get approval for some in-home caregiving. I want to say it took about two and a half or maybe three weeks, and I was told that because it was a lot of money, it had to go up to the next level for approval, which, for me, is a bit frustrating, because no amount of money is enough, but that's a whole different discussion.
This woman took time to call me. It was a Friday. She said she was just about to log off and she noticed the approval came through and wanted to let me know right away so that I could let the service provider know. I was at a point where we were willing to just pay it ourselves before the approvals came in, because it got to the point where we needed someone to come in while I was at work. For her to take time on a Friday to do that for me meant the world, and it took a lot of stress off my shoulders.
Those are a couple of examples I can give to you.