My thoughts on that are that many veterans don't know about the help they can ask for. Veterans Affairs is a demand-driven type of service. Had I not advocated already for some of the benefits he has received, we wouldn't have even known about them. To add to what you've asked, when you're walking this road, you don't realize what you may or may not be entitled to.
On September 26th, 2024. See this statement in context.