That's a very good question. Sometimes I had to go into my VAC account and send them a message. I don't know who initially would see it, but then they would pass it along to our caseworker. Even though we had two, sometimes I spoke to somebody else. It would be great if we had direct contact with those caseworkers. Just the way the system is set up, you don't know who you're going to be speaking to until you mention, “Oh, I've been dealing with this person as our caseworker.” Initially, we don't know who we're going to talk to, until we mention, for example, my husband's file number. Then the person can look it up and say, “Oh, okay, so you've been dealing with this person. Let me pass you over to their voice mail, or I'll give them a message for them to contact you.”
On September 26th, 2024. See this statement in context.