Thank you.
Madam, sir, we can see that you're struggling. We may all struggle in our own way, but when people share examples like the ones you've shared and open up to us like you've done, that helps us understand. I have a lot of respect for both of you.
I'm going to ask both of you the same question.
A year and a half ago, the government changed its practices. An external provider now delivers services for Veterans Affairs Canada.
Have things gotten better, or have they gotten worse?