Thank you for that answer.
Of course, I want to make sure that my motion is on the record. For anybody in this place who might want to look at it, it is Motion No. 132. I hope that's right.
I really appreciate what you said about the reality, that it often feels very impersonal. Another concern—and this is a little sidetrack for me—is that we have multiple veterans who we work with—and I'm sure my colleagues do as well—who are extremely traumatized and have had very bad experiences with VAC, and we intercede. We are always working with them. One of the things I find very concerning is the lack of awareness of how to provide trauma-informed care. Of course, the most difficult people you're dealing with at any office are the ones with the greatest amount of trauma, and, in this particular sector, that would be a larger number.
I wonder if both of you could talk about what you think trauma-informed care and training from the Veterans Affairs would really add in terms of delivering services to veterans.