First and foremost is trauma-informed training for our staff. That was a recommendation that was made in the last study that you did. I am absolutely committed to making sure that our staff at Veterans Affairs Canada receive trauma-informed training, specifically when working with our veteran population.
Number two, when it comes to the issue of Gulf War syndrome, any veteran who has been injured as a result of a service-related matter, if any of them are listening to us today, should contact Veterans Affairs Canada. If there is a need, we want to be there to help them.
I was told just recently, through the department, that when a veteran comes forward with a Gulf War syndrome issue, if you will, if their claim has been denied, that claim is going to be sent to a health professional within Veterans Affairs Canada. We want that file to be reviewed. Perhaps one of my colleagues can elaborate a bit on that afterwards. We want to make sure that the file is reviewed in its totality to make sure that we haven't missed anything.
Finally, you talked about delay. That, however, will create a delay in the processing of the file, because we are putting another step in that. That process is done automatically when it comes to individuals who come forward with those types of issues or illnesses.
I don't know if Paul or Mitch wants to elaborate.