As I said, with the first lady there, she absolutely didn't want to put in a complaint because she was too afraid she'd lose her benefits. I did recommend that she ask for a new caseworker who could explain it to Veterans Affairs herself.
For the second one, it was the same thing. They don't want to cause any grief between themselves and their workers, because these women have children. They have to have these incomes coming in and they don't want to lose their benefits in any regard.
I know we have called out our two caseworkers. As I said earlier, we just had a gentleman who spent 32 years without any benefits after leaving the military. We have reported her for miscommunication. We call it miscommunication, but it was inappropriate behaviour with this veteran. We have his permission to carry on and put in a complaint, so that's in the works right now.
Most of them don't want to say anything because of their fear of losing benefits. That's the biggest thing.