Mr. Chair, I'd add, in response to that question, something quite specific that we've done. We've updated the eligibility entitlement guidelines around a number of existing suites of psychiatric benefits, for example. These include guidance for decision-makers when they're reviewing this, in order to understand that repeated unjust conduct or being subjected to prejudicial treatment can not only cause but also exacerbate mental health issues. That is guidance we've added directly into the decision-making guides our frontline staff use to render decisions on service relationships and things of that nature.
On the example you provided, if somebody was subjected to unjust behaviour, it would not necessarily be something documented in a service file. However, it's understood, based on a number of class actions, reports and studies that were completed. This guidance is now included in the documents our staff use to help render decisions as well.