Thank you, Ms. Lantz. I appreciate that.
Another observation is that we keep talking about full-time employees and this backlog. What I kind of see in the time frame that I've been here is an accordion effect where we are reacting and then there's an inconsistency that's created. Furthermore, when we look at new hires, a previous witness told us that it would take up to a year to recruit and train.
Based on Mr. Harris's comments that we want to get this completed within two years, or the backlog down to two years, is it not fair to say that a realistic goal would actually be three years? If you have a year where you're training someone and then you have them up and running, you actually have two good years with them afterwards. Is that not a better standard to set for ourselves and be realistic, rather than over-promise and under-deliver, and vice versa.
Do you have comments on that?