Thank you, Mr. Chair.
My question is for Ms. Meunier or Mr. Harris.
The Department of Veterans Affairs is not really the most visible or the most appealing, but it is one of the only ones working directly with human beings, human beings who are often having trouble. We can't be indifferent to that.
We all know that the case managers are doing everything they can, and we understand that they are snowed under. However, the human beings we're talking about need support and they need tools and guidance. A few months ago, a witness presented us with the idea of creating liaison officer positions. Their role would be to help veterans and connect them with the case managers. They would help veterans to understand where they stand, what they have to do, what stage their case is at, and so on.
I would like to get your opinion on that.
Might creating that kind of position be useful? Could this liaison officer play a supplemental role?