They take part of their own pension and put it aside. They put between 30% and 50% aside. In this case, it was $153,000 over the last many years, which they saved in a nest egg for their loved one out of their own pension—something for which they filled out a form from your department. Now that the loved one is dying, they will not receive any of that money back.
We want to know where that money is going and why it isn't returned to the person. It's their pension money.